Privacy Policy

1. Introduction

Anmaer places great importance on protecting privacy and the confidentiality of personal information.

This Privacy Policy explains how Anmaer collects, uses, retains, discloses, protects and destroys personal information in the course of its activities, including its software development, website development, web applications, mobile applications, SaaS platforms, automation, API integration, applied artificial intelligence, technology consulting, support, maintenance, hosting, software products and commercial communications services.

This policy applies to people who visit our website, fill out a form, request a quote, contact us, use our services, take part in a demo, request beta access, use our software products or otherwise interact with Anmaer.

2. Applicable laws

Anmaer processes personal information in accordance with applicable laws, including:

• the Act respecting the protection of personal information in the private sector (Quebec), as amended by Law 25;
• the Personal Information Protection and Electronic Documents Act, also known as PIPEDA;
• Canada's Anti-Spam Legislation, also known as CASL, when commercial electronic messages are sent;
• any other applicable law relating to privacy, cybersecurity, electronic commerce, data, technology services and the protection of consumers or businesses.

3. Personal information we collect

Anmaer may collect the following categories of information:

a) Identification information

• first name;
• last name;
• company name;
• title or role;
• email address;
• phone number;
• business address;
• language of communication.

b) Project-related information

• project description;
• technology needs;
• business objectives;
• approximate budget;
• timeline;
• information about existing systems;
• tools used;
• technical constraints;
• feature requests;
• documents, mockups, files or information shared voluntarily.

c) Information related to software or SaaS products

• account information;
• user identifiers;
• roles and permissions;
• configuration data;
• usage history;
• technical logs;
• preferences;
• billing data;
• data required for support.

d) Support-related information

• support requests;
• messages;
• screenshots;
• error reports;
• technical logs;
• communications with our team;
• data required to diagnose or resolve a problem.

e) Technical information

• IP address;
• browser;
• operating system;
• device type;
• pages visited;
• interactions with the site;
• traffic source;
• cookies;
• technical identifiers;
• security logs.

f) Payment and billing information

Anmaer may collect certain information required for billing, payment and accounting. Payments may be processed by secure third-party providers. Anmaer does not wish to store full credit card numbers directly in its own systems.

4. How we collect information

We may collect information when you:

• visit our site;
• fill out a form;
• request a quote;
• request a demo;
• request beta access;
• contact us by email, phone, chat or form;
• sign a contract or proposal;
• use an Anmaer software or SaaS product;
• open a support ticket;
• take part in a meeting, audit, workshop or consultation;
• subscribe to a newsletter;
• interact with our digital tools.

5. Purposes of use

Anmaer uses personal information to:

• respond to requests;
• prepare quotes;
• assess the feasibility of a project;
• plan and deliver technology services;
• develop software, applications, websites, integrations or automations;
• provide SaaS products;
• manage user access;
• provide support;
• bill for services;
• ensure the security of systems;
• prevent fraud, abuse or unauthorized access;
• improve our services;
• communicate with clients;
• send commercial communications with consent where required;
• comply with our legal, tax, contractual and regulatory obligations;
• protect our rights, property, systems, clients and users.

6. Client data and project confidentiality

As part of certain projects, Anmaer may have access to data belonging to its clients, their employees, users, suppliers or end customers.

Anmaer undertakes to use this data only to provide the agreed services, in accordance with the client's instructions and applicable agreements.

Anmaer does not resell its clients' data and does not use it for purposes incompatible with the assigned mandate.

7. Artificial intelligence and automation

Anmaer may design or integrate artificial intelligence, automation, data analysis, document processing, text generation, classification or virtual assistance tools.

When personal information is used in an AI context, Anmaer strives to limit the data used, obtain the necessary consents, protect sensitive information, document relevant processing and comply with applicable laws.

Unless otherwise authorized in a written agreement, Anmaer does not resell its clients' data and does not use it to train third-party public models.

8. Disclosure to providers

Anmaer may disclose certain information to providers or subcontractors when necessary, including:

• hosting providers;
• cloud providers;
• payment tools;
• CRM tools;
• project management tools;
• analytics tools;
• email tools;
• security providers;
• support providers;
• AI tools;
• telephony or messaging providers;
• professional advisors;
• competent authorities when required by law.

Anmaer limits disclosure to the information that is necessary and requires reasonable protection measures.

9. Transfer outside Quebec or Canada

Some providers used by Anmaer may process or host information outside Quebec or Canada.

When personal information is disclosed or processed outside Quebec, Anmaer takes reasonable measures to assess the risks, govern the disclosure and ensure adequate protection, notably through contractual agreements, security measures and usage restrictions.

10. Retention

Anmaer retains personal information only for as long as necessary for the purposes for which it was collected, subject to applicable legal, tax, contractual or security obligations.

Information may be retained longer when necessary to manage a dispute, claim, warranty, tax obligation, contractual evidence or security investigation.

11. Security

Anmaer implements reasonable measures to protect personal information, including:

• access controls;
• passwords;
• multi-factor authentication where available;
• encryption where appropriate;
• access limitation;
• incident monitoring;
• backups;
• logging;
• training;
• internal policies;
• careful selection of providers;
• deletion or anonymization when information is no longer needed.

No method of transmission or storage is entirely secure. Anmaer cannot guarantee absolute security, but undertakes to apply reasonable measures based on the nature of the information.

12. Privacy incidents

In the event of a confidentiality incident involving personal information, Anmaer takes appropriate measures to limit risks, document the incident, and notify the affected individuals and competent authorities when required by law.

13. Your rights

Subject to the limits provided by law, you may request:

• access to your personal information;
• correction of inaccurate information;
• withdrawal of your consent where possible;
• deletion of certain information;
• de-indexing or re-indexing where applicable;
• portability where applicable;
• information about the use of your data.

To exercise your rights, contact Anmaer at contact@anmaer.com.

14. Electronic communications

Anmaer may send transactional communications related to your requests, projects, services, accounts, invoices, products or support.

Anmaer may also send commercial communications with consent where required. You can unsubscribe from marketing communications at any time.

15. Minors

Anmaer's services are intended for businesses, professionals and individuals with the legal capacity to contract. Anmaer does not knowingly collect personal information from minors without appropriate consent.

16. External links

Anmaer's site may contain links to third-party sites. Anmaer is not responsible for the privacy practices of these third parties.

17. Changes

Anmaer may modify this policy from time to time. The most recent version will be published on the site with its update date.

18. Contact

For any questions regarding this policy, contact Anmaer at contact@anmaer.com.