1. Scope
These General Terms of Service govern the professional services offered by Anmaer, including:
- custom software development;
- website development;
- web applications;
- mobile applications;
- SaaS platforms;
- automation;
- API integration;
- applied artificial intelligence;
- technology consulting;
- software architecture;
- maintenance;
- support;
- hosting or technical support when provided.
These terms apply subject to a specific contract, quote, proposal or written agreement. In the event of conflict, the signed written agreement between the parties prevails.
2. Quotes and proposals
Proposals, estimates, budgets and timelines are prepared based on the information provided by the client.
Unless otherwise stated, a quote does not constitute an absolute guarantee of cost or timeline if the project scope changes, if important information is missing or if technical constraints arise during the mandate.
3. Client responsibilities
The client must:
- provide the necessary information;
- validate the requirements;
- approve deliverables within the deadlines;
- provide the required access;
- hold the rights to the content provided;
- respect the agreed timelines;
- pay invoices according to the agreed terms;
- test deliverables when required;
- promptly inform Anmaer of any problem.
4. Scope changes
Any request that exceeds the initial scope may result in:
- additional fees;
- a timeline adjustment;
- a new estimate;
- a complementary proposal;
- a different prioritization.
Anmaer may decline to carry out unplanned work until it is approved in writing.
5. Deliverables
Deliverables may include, depending on the project:
- source code;
- website;
- application;
- interface;
- mockup;
- documentation;
- automation;
- integration;
- configuration;
- database;
- API;
- AI model;
- internal tool;
- report;
- recommendation.
The exact content of the deliverables is defined in the applicable proposal or agreement.
6. Approval and acceptance
A deliverable is deemed accepted when:
- the client approves it in writing;
- the client uses it in production;
- the client does not report a major problem within the planned deadline;
- the client requests to move to the next step;
- the client benefits from the deliverable without reasonable objection.
7. Intellectual property
Unless otherwise agreed in writing:
- Anmaer's pre-existing elements remain the property of Anmaer;
- Anmaer's tools, methods, components, libraries, frameworks, models, snippets, generic automations and know-how remain the property of Anmaer;
- the client receives the rights necessary to use the paid deliverables, according to the contract;
- third-party licenses remain subject to their own terms.
The transfer of ownership or an expanded license may be conditional on full payment of the amounts due.
8. Third-party software and licenses
Some projects may use third-party software, libraries, APIs, cloud services, plugins, AI tools, payment services, analytics tools or components.
The client is responsible for the fees, terms, licenses and limits associated with third-party services when these are necessary for the project.
Anmaer is not responsible for interruptions, changes, fees, errors or limitations imposed by third-party providers.
9. Hosting and security
When hosting is provided or recommended by Anmaer, specific hosting terms may apply.
Anmaer takes reasonable security measures, but no system can be guaranteed to be entirely invulnerable.
The client remains responsible for its own access, passwords, internal users, content, backups outside the mandate and security practices.
10. Artificial intelligence
When the project involves AI, the client acknowledges that AI systems may produce errors, approximations or unpredictable results.
AI features must be tested, supervised and used with human judgment, especially for sensitive, legal, financial, medical, disciplinary or important decisions.
Anmaer does not guarantee that the results of an AI system will always be accurate, complete, compliant or suitable for every situation.
11. Confidentiality
Each party must protect the confidential information of the other party and use it only for the purposes of the mandate.
12. Payment
Payment terms are defined in the applicable proposal, invoice or contract.
Unless otherwise agreed, invoices are payable upon receipt or within the indicated deadlines.
Anmaer may suspend work, deliverables, access, support or deployments in the event of late payment.
13. Client delay or non-cooperation
If the project is delayed by the client's lack of response, validation, information, access or payment, Anmaer may adjust the timelines, suspend the project or charge reasonable additional fees.
14. Limitation of liability
To the extent permitted by law, Anmaer's liability is limited to the amounts paid by the client for the services concerned in the three months preceding the event giving rise to the claim.
Anmaer will not be liable for indirect losses, loss of revenue, loss of profits, loss of data, loss of opportunity, business interruption, reputational harm or consequential damages, except where mandatory law provides otherwise.
15. Termination
Each party may terminate a mandate according to the terms provided in the contract.
In the event of termination, the client must pay for work completed, expenses incurred, licenses, third-party services, time consumed and any amount due up to the termination date.
16. Non-solicitation
Unless otherwise agreed, the client must not directly solicit the employees, subcontractors or collaborators of Anmaer involved in the project during the term of the mandate and for a period of twelve months after the end of the mandate.
17. Governing law
These terms are governed by the laws of Quebec and applicable Canadian federal laws.
18. Contact
Anmaer — contact@anmaer.com